Last updated August 17, 2026. Effective as of August 17, 2026.
Acceptance of terms
By accessing or using Ezbi.io and any of its products — Easy Chat, Easy Reports, Easy MCP, and Easy Agents (collectively, the "Services") — you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.
If you do not agree to these Terms, you may not access or use the Services.
We reserve the right to update these Terms at any time. Material changes will be communicated via email and/or through a notice on the website. Your continued use after such changes constitutes acceptance.
The Services may be provided to you through or in partnership with Neuronic AI ("Service Partner"), including via the neuronicai.com domain or affiliated infrastructure. Where the Services are delivered through a Service Partner, the Service Partner's applicable terms of service and privacy policy also apply to your use of the Services. References to "Ezbi," "we," "us," or "our" in these Terms encompass services delivered through the Service Partner.
Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By creating an account, you represent that you meet these eligibility requirements and that the information you provide is accurate and complete.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
Use strong, unique credentials.
Notify us immediately of any unauthorized access or breach.
Ensure that anyone accessing the Services through your account complies with these Terms.
We are not liable for any loss or damage arising from your failure to comply with these responsibilities.
License & permitted use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. The Services encompass: Easy Chat (AI chat workspace with company knowledge integration), Easy Reports (templated report generation with live data), Easy MCP (data ingestion, vector storage, deduplication, sensitivity redaction, MCP server construction, and spreadsheet-to-database conversion), and Easy Agents (executive assistant, project manager, and custom agent creation). The Services include both the hosted platform and self-hosted deployment options, any associated APIs, documentation, and related tools.
Self-hosted deployments: If you deploy Ezbi on your own infrastructure, your use is governed by these Terms together with any separate license agreement provided at the time of deployment. Self-hosted deployments may be subject to additional usage limitations based on the license tier you select.
You may not: sublicense, resell, or distribute the Services; modify, adapt, or create derivative works of the platform; reverse engineer, decompile, or attempt to extract source code; use the Services to build competitive products; or remove any proprietary notices.
Your content
Ownership: You retain all rights, title, and interest in and to the data, documents, spreadsheets, messages, and other content you connect to, upload to, or generate through the Services ("Your Content"). Ezbi does not claim ownership over Your Content.
License to us: By using the Services, you grant Ezbi a limited, worldwide, royalty-free license to access, process, store, and transmit Your Content solely as necessary to provide the Services to you. This license ends when you delete Your Content or terminate your account, except for data retained in routine backups (which are purged on schedule) or as required by law.
Your warranties: You represent and warrant that you have all necessary rights, consents, and permissions to connect and process Your Content through the Services, and that Your Content does not violate any applicable law or the rights of any third party.
Accuracy: AI-generated outputs (answers, reports, agent actions) are provided "as is" and should be independently verified. Ezbi is not responsible for decisions made based on AI outputs.
Acceptable use policy
You agree not to use the Services in any manner that:
Violates any applicable law, regulation, or third-party right.
Involves illegal, fraudulent, deceptive, or harmful activities.
Infringes on the intellectual property or privacy rights of others.
Transmits viruses, malware, or any code of a destructive nature.
Attempts to gain unauthorized access to any system, network, or account.
Interferes with or disrupts the integrity or performance of the Services.
Generates or disseminates spam, unsolicited messages, or deceptive AI content.
Exceeds reasonable usage limits, as determined by us, that negatively impacts other users.
We reserve the right to investigate violations and take appropriate action, including suspension or termination of your account.
Third-party services & integrations
The Services may integrate with or rely on third-party services you choose to connect (including Google, Microsoft, Slack, Asana, ClickUp, Jira, and others). Your use of such third-party services is governed by their respective terms and privacy policies. Ezbi is not responsible for the availability, accuracy, or practices of third-party services.
You acknowledge that AI model providers (including OpenAI, Anthropic, and others) may process data through their own infrastructure when you use the Services. Their respective terms and privacy policies apply to that processing.
In addition, certain aspects of the Services may be delivered through Neuronic AI as a service delivery partner. Neuronic AI's terms of service and privacy policy apply to such delivery and are incorporated by reference.
SMS & Mobile Messaging Terms
1. Program Description: EZBI provides transactional alerts, system monitoring notifications, and two-way automation triggers for authorized users and administrators.
2. User Consent: By configuring your mobile number within EZBI settings, you authorize transactional SMS alerts. Message frequency varies based on your system configuration.
3. Rates & Charges: Standard message and data rates may apply depending on your wireless carrier plan.
4. Opt-Out & Support: Reply STOP to cancel and unsubscribe from notifications at any time. Reply HELP for support information.
5. Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.
Payment & billing
Fees: Certain features or usage tiers of the Services may require payment of fees. All fees are non-refundable except as required by law.
Billing: You agree to provide accurate billing information and authorize us to charge your payment method for all fees incurred. Subscription fees are billed in advance on a recurring basis.
Changes: We may change our fees with 30 days' notice. Changes will not apply retroactively to periods already paid for.
Self-hosted: Self-hosted deployments may be subject to separate license fees based on usage, number of users, or features enabled.
Service availability (hosted)
For customers on our hosted (managed) plan, we will use commercially reasonable efforts to maintain service availability. We do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practical.
For self-hosted deployments, service availability is your responsibility.
We reserve the right to modify, suspend, or discontinue any aspect of the Services with reasonable notice.
Disclaimers & warranty
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
EZBI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, RELIABLE, OR FIT FOR ANY PURPOSE.
YOU UNDERSTAND AND AGREE THAT AI-GENERATED OUTPUTS MAY INCLUDE INACCURACIES, HALLUCINATIONS, OR UNEXPECTED RESULTS. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING AND EVALUATING THE ACCURACY AND SUITABILITY OF ALL AI OUTPUTS BEFORE RELYING ON THEM.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EZBI AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM:
Your use of or inability to use the Services.
Any unauthorized access to or alteration of Your Content.
Any third-party conduct or content on or through the Services.
Decisions made based on AI-generated outputs from the Services.
EZBI'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the above exclusions may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Ezbi and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
Your Content, including any claims that Your Content infringes third-party rights.
Your violation of these Terms.
Your violation of any applicable law or regulation.
Your use of AI-generated outputs for any purpose.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
Termination
You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to access and use the Services ceases immediately.
We may suspend or terminate your account if you violate these Terms, if required by law, or if we discontinue the Services with reasonable notice.
Upon termination:
Your Content will be deleted within 90 days.
Accrued rights and obligations survive termination.
Sections related to disclaimers, liability, indemnification, and governing law survive termination.
You may request earlier deletion of Your Content by contacting [email protected].
Governing law & disputes
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through informal negotiation. If unresolved after 30 days, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Delaware, unless you opt out of arbitration within 30 days of first accepting these Terms.
Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.
